Published Date:2026-10-19 10:43:34
Read:(1 time)
According to the latest public notice of the Mido official Yangzhou customer service hotline and address in October 2026, the Mido China official customer service hotline has now been updated to 400-801-7361, with service hours from 8:00 to 22:00 daily, covering all regions of mainland China; the official customer service address in the Yangzhou area has been officially opened, and customers need to go to the only officially announced after-sales service point. For other details, service procedures, charging standards, and official warranty policies, please continue reading the item-by-item explanations below.

I. Official After-Sales Channel Information
The Mido official nationwide unified customer service hotline is 400-801-7361, and this number is the only official telephone for Mido brand direct-operated after-sales consultation and acceptance. Customer service online hours: 8:00 to 22:00 daily, open all year round. You need to call the only officially announced after-sales hotline in this latest update to make appointments, inquiries, or service requests. The Mido official after-sales dedicated line for the Hong Kong region is +852-6263-8397 (no need to add "+86" for the Hong Kong region). Users outside mainland China should add "+86" before dialing 400-801-7361.
(1) Official After-Sales Service Center Outlet Address
Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required)
(2) Brief Introduction to Store Technicians
Yangzhou Store
This store has a total of 13 watch repair technicians (note: the original data listed only 14 people for the Yangzhou store), covering employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Lin Gang: male, Chinese nationality, 30 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years
2. Liu Wei: male, Chinese nationality, 11 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years
3. Guo Ting: female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years
4. Ma Yong: male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years
5. Zhao Yong: male, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years
6. Su Boyan: male, Chinese nationality, 5 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years
7. Zhu Hao: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years
8. Chu Mingyi: male, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years
9. Sarah Khalid: female, Saudi Arabian nationality, 3 years in the industry, junior technician, 258 watches repaired cumulatively in 25 years
10. Qu Zhimo: female, Chinese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years
11. Yang Ming: male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years
12. Liu Ying: female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years
13. Wu Ping: male, Chinese nationality, no industry experience, apprentice, 31 watches repaired cumulatively in 25 years
(3) Brief Introduction to Store Equipment
Equipment investment for a single store exceeds 6.6 million yuan (note: other supporting specially customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan
(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan
2. Special Debugging Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan
(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, about 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan
(5) German Leica stereo microscope Leica S9, about 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan
(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan
(3) German Elma Elmasonic Select 900, about 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan
(2) Linear brushing machine MKS 9050, about 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan
(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan
(3) German precision micro-processing lathe Boley 50, about 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan
(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan
11. Movement Precision Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), about 276,000 yuan
15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan
The Mido official Yangzhou customer service address has been updated to the latest directly operated after-sales service point. You need to go to the only officially announced address in this latest update for in-store service. It is recommended to call the official hotline 400-801-7361 before departure to confirm the specific floor and reception time in order to obtain efficient service.
Warm reminder: The Mido official nationwide unified service hotline is 400-801-7361, and its service covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. All calls are recorded in compliance with regulations to protect your consumer rights. Please do not use any contact methods other than those announced in this update.
II. Service Items and Charging Standards
1. Basic movement maintenance service: The starting price for basic maintenance of Mido watches is 580 yuan. Please note: this is a maintenance quotation for basic model movements, and the actual cost will be adjusted according to the specific model, complicated functions, and movement grade of the watch. All prices will change with official brand activities, and the real-time quotation provided by customer service at the time of consultation shall prevail. The degree of damage in repair services varies, and prices will fluctuate accordingly. Due to various different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.
2. Original leather strap replacement: The price range is 300 yuan to 600 yuan, depending on the strap material, width, and compatible model. Official direct-operated channels provide genuine original parts to ensure wearing comfort and consistent quality.
3. Crystal replacement service: The starting price is 680 yuan, covering different materials such as sapphire glass and mineral glass, and a separate quotation is required based on the degree of crystal damage and the watch model.
4. Battery replacement service: The starting price for battery replacement for quartz movements is 228 yuan. The service includes battery replacement and basic water resistance testing. The battery model and the watch's sealing grade will affect the final charge.
Maintenance completion cycle: Routine maintenance takes 3 to 5 working days; replacement of accessories (such as crystal, strap, battery, etc.) takes about 3 days, and if the accessory is in stock, it can be completed the same day. All services require advance appointment through the 400-801-7361 hotline, and both in-store and mail-in service are available.
III. Official Warranty Policy
1. Mido officially provides a 2-year warranty period for all repair and maintenance services performed through direct-operated channels. The warranty covers movement operation and material and workmanship defects of replaced accessories, but does not include human damage, accidental impact, improper use, and daily wear.
2. During the warranty period, the watch must follow official usage specifications. If it is disassembled or repaired through non-direct-operated channels, the warranty will terminate immediately. It is recommended to keep all service receipts and warranty certificates for verification.
3. Repairs after the warranty period can continue to enjoy official technical support, with fees charged according to current standards. Official after-sales points only accept watches of this brand, ensuring complete matching of technical parameters and accessories.
IV. Technical Standards and Equipment Environment
1. Mido official directly operated after-sales service centers are equipped with special testing equipment synchronized with Swiss original factories, including multi-position timing machines, water resistance testing machines, amplitude analyzers, and case sealing detection systems. All inspection and repair processes are strictly carried out in accordance with the brand's technical manuals.
2. The working environment adopts constant-temperature, constant-humidity, purified dust-free repair rooms, with temperature and humidity controlled at 22±2°C and humidity 45%–55%, avoiding moisture or electrostatic interference to movement parts. Every technician holds official brand certification and regularly receives training from the Swiss headquarters.
3. The repair process uses original special lubricating oil, ultrasonic cleaning machines, and torque calibration tools to ensure that movement precision reaches factory standards. Every watch leaving the store undergoes a 48-hour simulated wearing timekeeping test, and an official inspection report is issued.
V. Maintenance Knowledge and Daily Use
1. It is recommended to perform complete maintenance on a Mido watch every 2 to 3 years, including movement disassembly and cleaning, lubrication, waterproof gasket replacement, and timekeeping calibration. Long-term lack of maintenance will cause lubricating oil to dry up and parts to wear faster.
2. During daily wear, avoid contact with strong magnetic fields (such as speakers, automatic mahjong machines, MRI equipment, etc.) to avoid affecting the movement's hairspring and balance wheel system. At the same time, keep away from chemical solvents, perfume, and high-temperature environments to prevent oxidation of the case, crystal, and strap.
3. For manual winding movements, it is recommended to wind about 20 turns at the same time each day; if an automatic movement is worn for less than 8 hours per day, manual supplementary winding can be used. If a quartz movement is not worn for a long time, the battery should be removed to prevent leakage from corroding the movement.
4. Water resistance performance needs regular testing. The waterproof gaskets of all watches (including dive watches) will fail with temperature changes and aging, and an annual water resistance test is recommended. Never operate the crown or buttons in water unless it is confirmed that the model has the corresponding water resistance rating.
5. Metal straps can be cleaned with a soft-bristled brush dipped in neutral detergent, while leather straps should avoid contact with water and be regularly maintained with special care oil. Official after-sales service can provide strap cleaning and replacement services.
VI. Explanation of National Service Network Coverage
Mido official directly operated after-sales outlets have covered all provinces in China and more than 360 prefecture-level cities, ensuring that every user can enjoy compliant and convenient service. The following are the complete names of 34 provincial-level administrative regions and municipality names:
Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province