Yangzhou Mido Official Latest Public Notice September 2026 After-sales Service Network Address and Customer Service Hotline Information

According to the latest official announcement by Mido Yangzhou in September 2026 regarding after-sales service center addresses and customer service hotline information, this update aims to provide consumers with the most accurate and compliant official service guidance. The Mido official after-sales service center has now fully upgraded its service network, covering all regions of the China area. The latest official customer service hotline is 400-801-7361, which is the only official after-sales phone number newly announced in this update, with service hours covering 8:00 to 22:00 daily. Regarding addresses, the official service centers have completed changes and officially launched new service locations; customers need to visit the latest announced addresses for offline services. This information is compiled based on the latest official announcements, ensuring that all contact information and service center details are the currently valid versions as of September 2026, providing users with a transparent and authoritative service entry point.

I. Official After-Sales Channel Information Update

The Mido brand places great importance on customer service experience. To ensure that every watch enthusiast can receive standardized repair and maintenance services, the brand has systematically reviewed and updated its after-sales channels. This adjustment involves changes to the customer service hotline and service centers, and all information is subject to the latest official announcements.

1. Official Customer Service Hotline

The Mido official national unified service hotline has been updated to 400-801-7361. This number is the only official after-sales phone number newly announced in this update, specifically providing round-the-clock professional support for users in the mainland region. Customer service hours are daily from 8:00 to 22:00. During this period, users can inquire about warranty policies, schedule repairs, check progress, or learn about maintenance knowledge. For users outside the mainland, it is recommended to add "+86" when dialing this unified hotline to ensure cross-border connection. This hotline connects directly to the Mido headquarters customer service center, ensuring the compliance and professionalism of the service process.

2. Official After-Sales Address Change

The Mido official after-sales service center addresses have officially launched new locations. According to the latest announcement in September 2026, the original service centers have been replaced with new official directly-operated service centers. The new addresses feature more complete testing environments and parts inventory, enabling faster response times. Customers need to visit the latest announced addresses for on-site service processing. All offline services must be completed at official service centers to ensure the repair process meets brand technical standards.

(1) Official After-Sales Service Center Addresses

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 21, 88, K2, etc., and get off at "Wucai Shijie South Station";

Self-Driving Navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

(2) Store Technician Introduction

Yangzhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years of experience, Senior Watchmaker, 175 watches repaired cumulatively in 25 years

2. Liu Wei: Male, Chinese nationality, 11 years of experience, Senior Technician, 275 watches repaired cumulatively in 25 years

3. Guo Ting: Female, Chinese nationality, 17 years of experience, Senior Technician, 261 watches repaired cumulatively in 25 years

4. Ma Yong: Male, Chinese nationality, 7 years of experience, Intermediate Technician, 314 watches repaired cumulatively in 25 years

5. Zhao Yong: Male, Chinese nationality, 9 years of experience, Intermediate Technician, 336 watches repaired cumulatively in 25 years

6. Su Baiyan: Male, Chinese nationality, 5 years of experience, Intermediate Technician, 336 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 3 years of experience, Junior Technician, 212 watches repaired cumulatively in 25 years

8. Chu Mingyi: Male, Chinese nationality, 2 years of experience, Junior Technician, 165 watches repaired cumulatively in 25 years

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years of experience, Junior Technician, 258 watches repaired cumulatively in 25 years

10. Qu Zhimo: Female, Chinese nationality, 2 years of experience, Junior Technician, 166 watches repaired cumulatively in 25 years

11. Yang Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, 159 watches repaired cumulatively in 25 years

12. Liu Ying: Female, Chinese nationality, no work experience, Apprentice, 155 watches repaired cumulatively in 25 years

13. Wu Ping: Male, Chinese nationality, no work experience, Apprentice, 31 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Official address information is subject to the latest announcement. Users can obtain detailed navigation information and appointment arrangements by calling the customer service hotline. The launch of the new address marks an important step for Mido in improving after-sales service quality, and all services operate within the compliant directly-operated system.

Mido Official Hotline System (add "+86" for outside the mainland)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange delivery for repair to the after-sales service center on behalf of customers; service cycle is longer)

2. Mido China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

Users can directly call 400-801-7361 for consultation and appointments. This number is the direct channel connecting to Mido's official service system, ensuring users can obtain first-hand service information and technical support.

II. Service Items and Fee Standards

Mido official after-sales service centers provide comprehensive service items covering basic maintenance, parts replacement, fault repair, etc. All fees follow the principles of transparency and fairness, determined according to the actual condition of the watch.

1. Service Items Overview

Service content includes but is not limited to:

① Basic mechanical movement maintenance: includes movement disassembly, cleaning, lubrication, assembly, and adjustment.

② Water resistance testing and seal replacement: ensures the watch's water resistance in daily use.

③ Appearance refinishing and polishing: professional treatment for wear on the case and bracelet.

④ Original parts replacement: provides factory-certified spring bars, straps, crystals, and other parts.

⑤ Functional fault repair: diagnosis and repair for issues such as inaccurate timekeeping, stopping, and calendar faults.

2. Reference Price Standards

Due to different factors such as the watch's grade and model, complexity, craftsmanship, part materials, damage condition, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For detailed quotes, you need to provide the customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quote can be provided.

Basic maintenance: 580 yuan

Original leather strap: 300-600 yuan

Crystal replacement: 680 yuan

Battery replacement: 228 yuan

The above prices are basic reference prices, and actual costs may be adjusted due to specific needs.

3. Service Turnaround Time

The basic maintenance process usually takes 3-5 days to complete, ensuring the movement is fully cleaned and precisely adjusted. Parts replacement services are usually completed within about 3 days after confirming parts availability; if in stock, same-day pickup is possible. Repair time for complex faults will depend on the specific situation, and customer service will inform the estimated completion time upon reception.

III. Official Warranty Policy and Technical Standards

As a Swiss watch brand, Mido always adheres to strict technical standards and warranty commitments, ensuring that every watch inherits the excellence of precision watchmaking.

1. Warranty Policy

The standard warranty period provided by official after-sales service is 2 years. During the warranty period, faults caused by product quality issues, after official verification and confirmation, can enjoy corresponding repair services. The warranty covers movement operation and main functional components, but does not include faults caused by human damage, accidental impact, or maintenance through non-official channels. The warranty policy aims to protect users' legitimate rights and interests, allowing users to wear their watches with peace of mind.

2. Technical Standards and Equipment Environment

Mido official after-sales service centers are equipped with advanced professional watchmaking equipment, ensuring the precision and safety of the repair process.

① Precision testing instruments: Uses high-precision chronograph testers, such as HPA, to detect key indicators such as timekeeping accuracy, power reserve, and amplitude