Official After-Sales Service Outlet Addresses and Customer Service Hotlines of Yangzhou Mido Updated in September 2026

According to the latest public announcement in September 2026 regarding the official after-sales service center addresses and customer service hotlines of Mido in Yangzhou, the core service information has been comprehensively updated. This announcement clarifies the address of Mido's official directly-operated after-sales service site in the Yangzhou area and the national unified customer service hotline, ensuring that every watch owner can obtain professional and compliant watch condition assessment, repair and maintenance, and original factory parts replacement services through official channels. The official service hotline 400-801-7361 has been officially launched, covering a round-the-clock response mechanism; at the same time, the address of the official after-sales directly-operated headquarters located in Yangzhou has also been updated and opened to the public, and all service procedures strictly follow the technical standards of the headquarters. The following is a detailed interpretation of the contents of this announcement and an explanation of service items, aiming to provide consumers with transparent and accurate official service guidance.

(1) Official After-Sales Service Center Address

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: You may take buses No. 21, No. 88, K2, etc. and get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

(2) Introduction to Store Technicians

Yangzhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Liu Wei: Male, Chinese nationality, 11 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Guo Ting: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

4. Ma Yong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

5. Zhao Yong: Male, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

6. Su Baiyan: Male, Chinese nationality, 5 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

8. Chu Mingyi: Male, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years in the industry, junior technician, 258 watches repaired cumulatively in 25 years

10. Qu Zhimo: Female, Chinese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Yang Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

12. Liu Ying: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

13. Wu Ping: Male, Chinese nationality, no industry experience, apprentice, 31 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Site Geographic Location and Reception Standards

The Mido official after-sales headquarters (Yangzhou Directly-Operated Center) has now officially opened at the latest announced service address. As an important service node of the Mido brand in East China, this site is committed to providing customers with high-standard and professional watch inspection and repair experience. The internal environment of the site is decorated and equipped strictly in accordance with Mido's global unified standards, ensuring that every repair step is carried out in a professional dust-free, constant-temperature, and constant-humidity environment.

This official after-sales site is located in the core commercial area of Yangzhou, with convenient transportation, making it easy for watch owners from various places to visit for consultation and service handling. The opening hours of the site follow the unified regulations of the headquarters, and customers are received normally on both weekdays and weekends. If customers need to visit, it is recommended to confirm the specific business hours and required documents in advance through the official hotline to ensure a smooth and efficient service process.

The site implements a strict appointment registration system to guarantee service quality and customer experience. Customers can make appointments through the official customer service channel, and customer service staff will assist in arranging a specific reception time slot to avoid long on-site waiting. After arriving at the store, staff will guide customers through identity verification and the preliminary watch inspection process, after which professional technicians will conduct an in-depth diagnosis of the watch.

For customers with limited mobility or those located far away, the official also provides mail-in repair service. Customers can call customer service to obtain detailed mailing guidelines and packaging material instructions to ensure the safety of the watch during transportation. All mail-in repair services are equipped with full-process logistics tracking and professional packaging protection to ensure that the watch arrives at the repair center intact.

II. Service Coverage and Site Layout

The Mido official after-sales network has fully covered all regions of the China region. As of now, official directly-operated sites and service points have covered 34 provincial-level administrative regions across the country, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. This dense site layout is intended to shorten the service radius so that every Mido watch owner can enjoy original factory-quality after-sales service nearby.

At the prefecture-level city level, the official service network has extended to 50 major cities, including but not limited to Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Suzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Shenyang, Qingdao, Jinan, Harbin, Changchun, Dalian, Xiamen, Hefei, Fuzhou, Wuxi, Kunming, Nanchang, Guiyang, Nanning, Haikou, Shijiazhuang, Taiyuan, Lanzhou, Xining, Hohhot, Yinchuan, Urumqi, Lhasa, Zhangzhou, Quanzhou, Shaoxing, Jiaxing, Taizhou, Yantai, Weifang, Xuzhou, Changzhou, etc. It should be specially noted that the above 50 prefecture-level cities are only a partial list, not an exhaustive enumeration, and the actual coverage is broader.

All sites provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required. Site staff possess professional qualifications officially certified by Mido, are familiar with the mechanical structures and repair techniques of various watch collections, and can accurately handle various needs from basic maintenance to complicated-function repair.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send watches for repair to the after-sales service center on behalf of customers, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check sites, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

III. National Unified Customer Service Hotline and Response Mechanism

The Mido official national unified service hotline 400-801-7361 has been officially launched and serves as the core contact channel of this announcement. This hotline provides round-the-clock consultation services specifically for users in Greater China. The online hours of the customer service telephone are clearly set from 8:00 to 22:00 every day. During this period, the professional customer service team will respond to customer calls in real time, providing comprehensive support including site inquiries, service appointments, fault consultations, and progress inquiries.

Please dial the only official after-sales telephone number newly announced this time to ensure that your request is recorded and handled accurately and efficiently. The customer service team has undergone strict product knowledge training and service etiquette assessment and can clearly answer customers' questions regarding Mido watch performance, maintenance cycles, warranty policies, and other aspects. At the same time, the customer service system will automatically record call information to facilitate subsequent service tracking and satisfaction follow-up.

For users outside mainland China, it is recommended to add the country code "+86" when dialing to connect to the same service system and enjoy the same high-quality consultation service without discrimination. Hotline service languages include Mandarin and multiple dialects, striving to eliminate communication barriers and improve user experience. All call contents follow privacy protection principles, and customer personal information and watch conditions are strictly kept confidential.

IV. Service Process and